A fully fledged and resourced Research and Business Intelligence (demand) organisation has been established to enhance the existing capabilities to ensure the consistent delivery of reliable, accurate and relevant information. This enables faster and better decision making processes for business leaders.

The next two years will be characterised by an increased level of focus on following through on identified opportunities in all business divisions and service departments. In addition the Research and Business Intelligence services will be further enhanced.

The process of monitoring and tracking the realisation of benefits, in terms of individual business division and service department plans, will be core to the department's central review function.