Blake is a contact centre offering premium service levels surpassing industry standards, delivered by a professional team. Blake is represented on three continents offering services in English, French and Spanish, with the primary site located in Mt. Edgecombe, housing a 3 000 seat contact centre. The Blake business model allows routing of voice and data to any number of locations thereby aligning the right skills and language to the required output and service level.

The Blake vision is to leverage business intelligence, based on proprietary data, facilitating full customer lifecycle management. Furthermore, Blake provides additional channel networks, such as electronic stores, electronic catalogues and business process reengineering to such customers.

Blake's international operation in Mauritius, serving the United States of America, had significant growth in the past year. As a group, Blake continues to show sustained growth through traditional collections, sales, attorney joint ventures and the growth of the e-commerce channel from concept to reality.

Blake market share acquisition strategies include the continued development of the sales team, leveraging off all relationships across all business units, centralisation of marketing initiatives and opening of new markets (customer service, lifecycle management and business intelligence), thus working for continuous customer satisfaction.